HMRC

HM Revenue & Customs (HMRC) was formed on the 18 April 2005, following the merger of Inland Revenue and HM Customs and Excise Departments. Work is still continuing on our office restructuring programme. We are here to ensure the correct tax is paid at the right time, whether this relates to payment of taxes received by the department or entitlement to benefits paid.

The client wanted us to create a set of detailed wireframes showing the 4 different journeys users would take depending on which category they fell into. The journeys included Agent (Accountant), Self Assessment, SME Partner and Tax Help.

Technology:

Illustrator, Omnigraffle.

Role:

UX Consultant

Year:

2008

Website:

www.hmrc.gov.uk